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Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Deliveries and Returns

  • How much will my postage cost?

For orders under $150 there is a flat rate of $12.95 for standard shipping via Australia Parcel Post. You can also choose Express Post delivery option for a flat rate of $18.95 at the checkout in order to receive your order the next business day.

  • When does free delivery promotion apply?

We offer to our customers Free Standard Shipping via Australia Parcel Post on orders over $150 after discounts.

  • When do you dispatch my order?

We will dispatch the items from our distribution centre in Brisbane, Queensland; usually the same day of purchase or 1-2 business days depending on your order date and time.

  • How can I track my order?

By signing into your account online you can view the progress of past and current orders via choosing ‘My Account’ tab on the home page. Then select the 'Orders’ option on the left hand panel of your Account Dashboard. After your item dispatched, a notification email will be send to you including a tracking number from to track the status of your order via Australia Post website

  • What is estimated delivery time for my order?

We send your order from our distribution centre in Brisbane, Queensland; It may take 3-5 business days for delivery in metropolitan areas. Also, you can find following time frames for some cities;

Between Sydney / Brisbane;

2-3 days 

Melbourne / Brisbane;

3-4 days 

Brisbane to other cities; 

5-6 days 

 

Other details for delivery times and Australian Post Codes for metropolitan areas can be found at the Australia Post website or you can check by clicking the following http://auspost.com.au/parcels-mail/delivery-areas.html. The delivery times also depends on our stock availability,delivery address, public holidays and circumstances impacting delivery by the Australia Post.If you have not received your item in these time frames please contact us: info@vincahome.com.au